ALL SHIPPING IS FREE OVER $35.00
All orders placed BEFORE 2pm EASTERN STANDARD TIME are processed same business days. Orders are not shipped Sundays, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a 1-2 days. Please allow additional days in transit for delivery. If there are any issues with the shipment of your order, we will contact you via email or telephone.
Please allow 1-2 business days for shipping confirmation. All packages are shipped through USPS or UPS I will work to have your order out as soon as possible.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Returned Mail :
All customers will be responsible for paying shipment again for returned packages, including Exchanges.
Lost , Damaged ,Or Stolen Packages :
Roxie's Department store is not liable for any products damaged , lost , or stolen after shipping. Once tracking information is provided to the customer. You must contact your local post office or USPS (1-800-275-8777) directly to file a claim. If you received your order damaged, please contact the shipment carrier to file a claim.
ALL FRAUD CLAIMS ARE CANCELLED IMMEDIATELY!
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
All International shipping is Accepted , NO FREE SHIPPING USPS RATES Calculated
Frequently asked questions
Roxie's Department Store F.A.Q
What Payment methods are available ?
Roxie's Department store Currently Accepts Credit and debit card payments .
How do I track My Order ?
A tracking number will be sent to you from Roxie's Department Store after purchase to track the progress of your order, or simply email us.
How Do I cancel or Change my Order ?
Once a Order is placed there may be a smal window where you can cancel , log in to check progress .
What if my item is damaged ?
we can do our best to help , please Contact Customer Care within 24 Hr of recieving items!
When Does My Product Ship ?
Please be advised that Roxie's Department Store ships out products dame business day when purchase is before 2pm , It may take longer when dropshipping . Our goal is to process all orders as quickly as possible I there are any concerns please contact Customer Care ASAP at email@example.com
No spreading of any copyrighted material
No spamming or advertising
Admin decisions are final
Please be nice